Privacy Policy
Last updated: June 23, 2026

Sparkwise Group (“Sparkwise,” “we,” “us,” or “our”) is committed to protecting the privacy of the personal information of our clients, prospects, and website visitors. This privacy policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding it.

This policy applies to the sparkwise.ca website, our online forms (including our Zoho Forms), and our communications by email, phone, and text message (SMS).

1. Personal Information We Collect

We may collect the following personal information when you interact with us, including by filling out a form on our website, contacting us directly, or consenting to receive communications from us:

  • First and last name
  • Company name and job title
  • Email address
  • Phone number (including for SMS communications)
  • Mailing or business address
  • Information related to your request or project (for example, the type of service you are looking for, or your CRM or ERP needs)
  • Technical browsing data (IP address, browser type, pages visited) collected through website analytics tools

We never collect sensitive personal information (such as social insurance numbers or banking information) through our web forms or SMS communications.

2. How We Use Your Personal Information

The personal information we collect is used for the following purposes:

  • To respond to your information requests, provide you with a quote, or schedule a call or free assessment with our team.
  • To deliver our consulting, implementation, and technical support services (Zoho, Odoo, and other third-party platforms).
  • To send you administrative communications related to your file, such as appointment reminders, project or support notifications, or confirmations related to invoices or documents requiring a signature, including by email or text message (SMS) where you have consented.
  • To improve our website and services based on aggregated browsing data.
  • To comply with our legal and regulatory obligations.

3. Sharing of Personal Information

We never sell your personal information to third parties.

Your personal information may be shared only in the following cases:

  • With our technology service providers (for example, Zoho, Odoo, RingCentral, or other infrastructure platforms) that help us deliver our services and communications, and who are contractually required to protect your information.
  • With our employees and subcontractors directly involved in managing your file, on a need-to-know basis.
  • Where required by law, including in response to a court order or a request from a government authority.

Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

4. Retention of Personal Information

We retain your personal information only for as long as necessary for the purposes described in this policy, or as long as required by law.

5. Your Rights

You may, at any time:

  • Request access to the personal information we hold about you.
  • Request the correction or deletion of your personal information.
  • Withdraw your consent to receive communications from us, including text messages, by replying STOP to any SMS message received, or by contacting us directly.

To exercise any of these rights, you may contact us using the information below.

6. Security of Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, or disclosure.

7. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page along with a new “last updated” date.

8. Contact Us

For any questions regarding this privacy policy or how we manage your personal information, you may contact us at:

Sparkwise Group
2021 Dézéry St., Montreal, QC H1W 2S3

Email: info@sparkwise.ca
Phone: +1 (514) 360-1618